U.S. Customers
At this time, we only ship via USPS Priority Mail. Additional shipping options such as express, overnight, or with other carriers are only available per special request (additional rates will apply). Please contact us at azravebraids@gmail.com before ordering.

Priority Mail is not expedited, express, or insured shipping.

AZ Rave Braids does not offer insurance on packages at this time.

Priority Mail includes a tracking number and will arrive in 3-5 business days once mailed.

When possible, please place your order 1-2 weeks before the time you need the delivery.

Processing Time for Diamond Brims
Each Diamond Brim hat is handmade with love in Tempe, Arizona.  Our standard processing time for these products is 2-3 weeks. Please keep this in mind and plan accordingly if orders are needed by a specific date. Please contact us at azravebraids@gmail.com with any questions.

Lost, Stolen, or Undelivered Shipments
AZ Rave Braids is not responsible for lost, stolen, or undelivered packages. Once a package leaves our facility, AZ Rave Braids is no longer liable for where your package ends up. The responsibility is with the mail carrier USPS to deliver or track your package. Please do not contact us regarding an undelivered package. If a package doesn’t arrive, the buyer is responsible for contacting USPS. Always contact USPS with your tracking number.

International Customers
We hope to offer international shipping very soon! Please sit tight while we add this option to the site.

We do not accept returns at this time. Many of our items are handmade to order and can not be returned or exchanged. You are not just paying for an individual item; you are also paying for the time spent making the item. Please consider this information before purchasing from our store.

If there is an instance where we are at fault, for example, we send out the wrong item, or you receive a damaged item, it is your responsibility as the customer to contact us via email within three (3) days and describe the problem(s) and/or defect(s) immediately upon receipt of goods. You will be asked to provide photos of the damages you are claiming to be present in your item. Failure to provide photos will only cause delays in resolving the situation. Shipping charges are non-refundable and non-negotiable. We can not honor notifications after 3 days.

ALL SALES ARE FINAL